Registration, Package Changes & Refund Policy

We want members to choose the registration option that best fits their schedule before completing payment.

If you are new to Masters H2O, we encourage you to attend a trial session first. This gives you the opportunity to meet the coaches, experience a practice, and decide whether the club is a good fit before registering.

Once registration is completed and the swimmer has started participating, the selected package is considered final.

Registration Packages

Please choose your package carefully at the time of registration.

During the season:

1. Membership fees are not prorated because a swimmer will only attend part of the season.
2. Members cannot register for a lower number of swim days and regularly attend additional days.
3. Additional swim days cannot normally be added later by paying the difference.
4. Packages cannot normally be changed or upgraded once the swimmer has started.
5. • Missed practices do not result in credits, partial refunds, or extensions.

These rules help us manage lane capacity, coaching, registrations, payments, and club administration consistently for all members.

Refunds

Once a swimmer has started participating in the program, registration fees are normally non-refundable.

We encourage new swimmers to use the available trial session before registering if they are unsure whether the program is right for them.

Exceptional Circumstances

We understand that unexpected situations can sometimes happen.

The Masters H2O Executive may review exceptional circumstances on a case-by-case basis. Any exception, refund, credit, or registration adjustment is at the discretion of the Executive and is not guaranteed.

Scheduling changes, personal availability, missed practices, travel, or choosing not to continue swimming would not normally qualify for an exception.

By completing registration, members acknowledge and accept this policy.